It is now clear, especially in times of crisis, that companies must empower their people to work from anywhere – and in the current situation, from home. Otherwise, their activities may come to a halt – not only in the event of containment but also in the event of fire, flood or other force majeure event on their premises.

Telecommuting Is Not New, But Resilience Is A Recent Notion

A study shows that 76% of people are in favor of teleworking. But the solution favored by a majority of workers (57%) regardless of their position in the company, the size of the company or the region is, unsurprisingly, the hybrid formula, i.e. two to three days of teleworking.

The company’s resilience always involves at least the personnel essential to the immediate functioning of the activities and, ideally, all the collaborators. For a long time, resilience was not seen as a priority for teleworking: companies allowed their employees to work from home simply because they accelerated workflows and increased productivity while facilitating a better work-life balance. Family and professional life. That’s why, even before the crisis, a growing number of users were accessing corporate resources remotely from home, hotels, airports or trains.

More and more of these resources, especially digital workspaces, are located in the cloud. The rise of working from home has further amplified this trend: according to an IDG study, more than 70% of companies in the EMEA region use at least one cloud service. According to INSEE, the uses are varied, and 69% of companies use it for file storage and 61% for their messaging services.

Also Read: IT Security: How SMEs Can Secure The Cloud

Security Will Come Through The Cloud

After storage and messaging, security will, in turn, migrate to the cloud. In other words, functions intended to secure the use of distributed resources will merge with those meant to accelerate remote access to create a unified cloud service.

Analysts and market specialists also observe an intense enthusiasm of companies for SASE strategies, or “Secure Access Service Edge”, a model that consolidates network and security services within a cloud architecture to protect users, applications and data, wherever they are. But after all, it was primarily concerns about data security and information sovereignty that have long slowed the adoption of cloud offerings.

Security in the cloud provides capabilities such as securing cloud access and continuous monitoring of endpoints to detect security-related anomalies tasks that directly impact the business. As Digitization is growing, IT security increasingly determines that of the entire company. The path to the cloud is clear: if an increasing number of applications are in the cloud, the reason is to manage the security infrastructure through the cloud and the well-known benefits that it brings in terms of agility, scalability and high availability of services.

The cloud will inevitably gain ground in this area as well: digital transformation ultimately requires working in the cloud and from anywhere, with seamless protection – not only for resiliency reasons but also for the sake of optimizing productivity. This is why it is best to develop a cloud-based remote working strategy early on even if it only works in the medium term and integrate all the necessary security capabilities into it. It is essential that both remote work environments and the building blocks of security can migrate to the cloud, in the way and at the pace dictated by the company’s specific digital transformation strategy inducing a gradual and not abrupt transition.

More and more cloud services are adopted. Security in the cloud is seen as necessary, but the barriers are not yet all down. If we used to say all roads lead to Rome in the past, today, all roads lead to the cloud and the road to security infrastructure is no exception. However, these roads are no longer bumpy Roman roads but multi-lane information highways. Therefore, each company can converge on its digitization goals by following its own pace – as long as it has carefully planned the path: with a well-thought-out distributed working concept and the corresponding security strategy.

Also Read: Teleworking – Adapt To The New Reality With Cisco Business Resilience

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The results reveal a dramatic increase in IT complexity driven by the need for innovation and the urgent need for greater visibility and business context to manage IT health, eliminate ‘noise’, and prioritize what is most relevant to the business.

Pressure On IT

The evolution of digital business models to minimize the economic impact of the pandemic has placed technologists at the forefront of the response of their organizations. Due to the acceleration of digital transformation projects – whose average speed has increased threefold – nine out of ten IT professionals (89%) feel under immense pressure at work, and 84% admit to having difficulties disconnecting. Many technologists report frustration with work (81%) and more outstanding disagreements with their colleagues (63%).

Complexity

75% of those consulted believe that the pandemic has created the most significant complexity in history for IT departments, these being the main factors indicated:

• A new set of priorities and challenges (80%).
• Technological dispersion and a mosaic of legacy and cloud technologies (78%).
• Acceleration towards cloud computing (77%).
• Multiple disconnected monitoring solutions (74%).

This increased complexity of IT has significantly increased the amount of data created throughout the technology environment, from applications to infrastructure, network and security. Thus, 85% of IT professionals say that rapid elimination of ‘noise’ to identify the causes of performance problems will be a significant challenge this year. Three out of four are already considering how to solve it. Technologists thus demand a unified solution that provides real-time visibility of the entire technology park: 95% emphasize the importance of visibility over the whole IT environment, and 96% believe that not having it will have negative consequences.    

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For many of the affected companies, the situation has been problematic not only because they were not prepared for teleworking but also because their IT departments did not have sufficient maneuverability to manage the entire avalanche of work that had come their way, with practically no time to prepare. Especially SMEs, which have small IT teams, were overwhelmed by the situation.

However, in the face of this peak of work, companies that had hired an IT outsourcing service before the coronavirus crisis could weather the situation without problems. On average, they have been more technically prepared for these new needs. Still, they have also had extra support thanks to this outsourced technological service that has made things easier in difficult times.

By outsourcing the IT technical service, they have ensured 24x7x365 support, having an always-on helpdesk or, and, not least, having all the know-how of an IT consultancy that was ahead in the market. Before they wanted to react, their IT service provider had already made the decisions and started the processes to prevent the new situation’s problems.

Also Read: Teleworking Vs Face-To-Face Work On The Way To A Mixed Model

Benefits Of IT Outsourcing

Therefore, this situation has served as a practical example to understand the benefits of computer outsourcing and what advantages the outsourcing of computer services brings to companies. These enhancements work for companies of any size, although they are lovely to SMEs. For them, achieving their own equalize the quality of service and the efficiency that IT outsourcing provides is very complicated.

• Scalability and Flexibility: Since it allows the team to be reinforced at times of most significant workload.
• Cost Efficiency: As it is an outsourced service, allows the employer a more direct control of time and results.
• Updated professional profile: Since they are professionals in constant training, certified, and up-to-date in the IT sector.
• Reduces Pressure: On your own IT equipment.
• Selection of the required profile: By experts.
• It reduces the risk of hiring: And alleviates burdens on administrative and HR procedures.

Advantages Of Outsourcing IT Services

Also, outsourcing IT solutions, technical support, and IT services guarantee certain vital qualities that help companies remain competitive, be prepared for market changes, or respond to their managers’ demands in terms of costs. Computer outsourcing provides being:

• Always Operational: As Gartner already warned, to keep up with the market, companies need an IT infrastructure that is still operational. Companies must be fast, maintain constant operations, and respond at all times to what may happen. However, few organizations are prepared for it. Outsource guarantees that they will be and protects against failures and falls. No business can afford to be shut down by an IT failure.
• Always Up to Date and Safe: Businesses are increasingly concerned about cybersecurity, and they have reasons for it. Threats are becoming more frequent, and the risks are higher, both in brand reputation and data protection. To fight against this, they always need up-to-date tools. Computer obsolescence is also a competitive problem: ‘out of date’ tools do not allow them to unleash their full potential.
• You are Always Adjusted in Costs: The new consumption models are committed to flexible, tailor-made, or pay-per-use systems. Your company pays for what it needs. With this, you can focus your IT budget on those solutions that are key and eliminate redundancies in spending.
• Always on The Other Side: Finally, leaving this work in the hands of a computer consultant guarantees that there will always be someone on the other side to answer questions, solve problems, and make adjustments. It’s almost like having an IT guardian angel always aware of what happens to your company.

How can outsourcing change your company? If you still have questions about the benefits of outsourcing services or want to know how outsourcing computer maintenance will help your company, ask us! Get in touch with us.

Also Read: Telecommuting, Cloud & Cybersecurity, A Reality Within The Reach Of Any Business

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