What is Live Chat?

Live Chat is a feature or tool that allows users to communicate with one another in real-time.
The software allows you to track the status of each chat in real-time and see when customers are waiting to be assisted. You can also add a chat button to your website, which allows customers to initiate a chat from any page on your site.
The benefits of live chat include increased customer service, reduced support costs, and improved customer satisfaction.

Live Chat Features

Live chat can be used in place of or in combination with email support. Some live chat features include:

• Instant messaging – enables customer service agents to continue the conversation even when they’re away from the computer, responding faster than email. For instance, you can use it in exam testing websites to respond faster to student concerns
• Logging live chats- allows businesses to review what was said during the conversation and when it happened; this is useful for training purposes.
• Multichannel access – provides customers with multiple ways to connect with customer service representatives, including text chats, phone calls, and video-conferencing.
• Customer satisfaction – enables customers with immediate help while simultaneously increasing their satisfaction by answering their questions quickly and efficiently.
• Reduced costs – reduces costs by allowing customers to get help faster, reducing the likelihood that they will call or email multiple times about the same issue, reducing training costs for new hires, and improving customer retention because customers are more satisfied.

That’s not all, a chat widget for website may include plenty of other features depending on the service provider.

Best Practices to Make the Most of Live Chat

If your business relies on this tool, you should follow some best practices to increase the likelihood of ending a chat on a positive note.

Here are five best practices to implement:

Be Proactive 

Be proactive when providing answers, rather than waiting for customers to ask questions. This will make the overall experience better for them and reduce their overall need to contact you via other channels.

Provide instant and accurate responses

Provide answers quickly, while still ensuring they’re accurate. This increases customer satisfaction and reduces repeat contact rates.

Answer all of the customer’s questions

Be sure to answer all of the customer’s questions during the chat session if possible. If not, provide clear instructions on who else can help them if you can’t immediately resolve their issue or answer their question.

Be responsive. 

When people reach out to customer service on your website, they need help fast and they want answers quickly. They don’t want to wait on hold or fill out a contact form — they just want someone to help them as quickly as possible. By providing thorough and complete answers right away, you can solve their problems before they have a chance to leave your page or abandon their cart.

Keep the conversation going. 

This is one of the most important parts of live chat that people sometimes forget! Once you’ve answered their question, keep the conversation going by asking if there’s anything else you can help them with or directing them to other resources on your site that might answer their questions.

Appreciate your customer

Always thank customers for contacting you via live chat and close on a positive note by asking them how else they’d like to be contacted for future issues or questions if needed again in the future

Final Words

Live chat is an excellent solution, but it isn’t the secret sauce to customer service. Ultimately, it comes down to your company’s unique needs. What worked best for us may not work for you. The only way to find out is to try it out.

Also Read: Why Is It Key To Integrate E-commerce And ERP In SMEs 

The post How Live Chat Solution Can Be Used to Boost Sales Outcomes for SMEs appeared first on Web Updates Daily.

For this reason, technological solutions focused on improving productivity and accelerating workflows have been among the most demanded in recent years, especially in the latter. And RPA has been one of them since systems such as ERPs fall short when addressing specific procedures, such as those of “accounts payable”, one of the processes that consume the most time and with a high chance of error rate.

Manual accounts payable processes are not only tedious, but they are also quite chaotic, especially the validation part: fewer and fewer paper invoices arrive at companies, but those that arrive must be digitized to be later processed. Next, the information must be classified and sent to the different control centers that the company has to proceed with after payment. This simple procedure can take days and weeks since employees must do each step manually and, in addition, combine this work with other tasks of the department. This can lead to failures and even “lose” some bills, with additional expenses.

RPA In Finance Higher Productivity In Less Time

RPA solves a large part of the problem that we explained to you before. How? With end-to-end automation of financial processes, that is, from start to finish, you can:

• Digitize the important values ​​of the paper files utilizing OCR and extract the key information of the invoices: The invoice arrives in digital format to the system that, thanks to the data reading, makes the first screening, returning those that are missing some field predefined as “mandatory” (CIF, VAT percentage, date of issue, etc.).
• Import the information in folders and direct it to the corresponding departments: With data extraction, invoices are classified according to parameters: by order of arrival, by expiration date, by amount, by type of company, etc.
• Once this is done, it is sent to the corresponding area, which will receive all this information collected in a document for final validation by the employee.
• Monitor folders so that processing is automatically activated when a new invoice is detected so that the flow begins again.
• Please verify the information entered in the databases, cross it, facilitate the management of resolutions, and avoid the blocking or loss of invoices.

And this is only one process since with RPA, and you will be able to automate financial operations of the entire area, obtaining numerous advantages, including:

• Integration with other systems and functions: RPA is a technological solution perfectly compatible with any application you have already implemented in your company. From blockchain, ERP, CRM and even own programs. RPA works in conjunction with these tools.
• It eliminates almost 100% manual errors: Automation allows you to stop making manual errors, that is, failures that occur because the task is repetitive and tedious. This also means a risk reduction since sensitive data is handled in the financial area and capital.
• Increased security: With the automation of financial processes, the traceability and integrity of the data is guaranteed. Exceptions can be established when vulnerabilities are detected, which require manual and human action, thanks to hybrid robots.
• Time and cost savings: Financial processes require a lot of execution time by the work team, reducing productivity. Minimizing this execution time with software robots is possible, increasing the number of tasks performed at a lower cost.
• Financial and accounting regulatory compliance: The finance department is one of the most sensitive regulations. Some regulations change depending on the country of origin or destination and deadlines and legal updates. Sofbots allow the standardization of information, guaranteeing regulatory compliance.
• Analyze the information and extract knowledge: Due to the liberation of the time dedicated to doing tedious and repetitive tasks, the staff can begin to carry out functions of more excellent value such as financial analysis, economic projections, market studies, reports, etc. In short, observe and evaluate the data to extract knowledge from them.

Digitization continues to accelerate our day to day while changing it. Everything is in full swing with processes, people, and even the way of understanding the markets. RPA technology has come to stay, with more and more businesses committed to combining technology and humans in their teams.

The post Automation Of Financial Processes With RPA appeared first on Web Updates Daily.