Companies of all types and sizes recognize the importance of impeccable customer service, which is why they increasingly rely on professional contact center solutions to manage customer communication. Among them, the contact center platforms in the cloud stand out, which stand out as the most modern and flexible solution to maintain communication with the client. Here are some reasons to adopt them:

Fast and fluid customer service. Customer expectations are higher than ever, and they don’t want to wait for a response or be continually transferred to another department. Furthermore, they use a variety of communication channels. A contact center in the cloud allows you to integrate them into one tool that manages and organizes all requests efficiently and quickly.

It facilitates working remotely while maintaining quality. Service agents must be available to customers even if they work remotely or from home. A cloud contact center solution guarantees service quality. A cloud platform enables employees to use unlimited communication features no matter where they are, so they can be more productive and work more efficiently.

Reduce response times. An intelligent platform streamlines customer communication by automatically routing the call to the correct department agent. This results in better contact center performance. Data analysis allows you to plan ahead and continuously improve the service.

Quick and easy setup. A cloud contact center platform is quick and easy to set up, and you’ll always be up-to-date and future-proof, saving on hardware and maintenance costs as the platform grows with your business.

All of these benefits are provided by many Contact Centers. This easy-to-use, automated, proper omnichannel solution integrates all customer communication channels and helps agents understand all important caller information and improve customer service. The overall customer experience.

Also Read: Will The Cloud Of The Future Be Decentralized

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The container registry provides a centralized location for your team to maintain Docker images, conduct vulnerability testing, and make decisions on fine-grained access control over who may access what. You can build completely automated Docker pipelines using existing CI/CD connectors, which enables you to collect feedback quickly.

The storing and retrieval of container image data is the purpose of a repository or set of repositories known as a container registry. The development of container-based applications may be supported by container registries, which are often included as part of DevOps procedures. Docker and Kubernetes are two examples of container orchestration tools that can connect to container registries directly.

Because they serve as a mediator for the transfer of container images across different computer systems, container registries help developers save important time during the construction and delivery of cloud-native applications.

How Do I Select the Right Container Registry?

When it comes to choosing a container registry, there is no shortage of alternatives available on the market, which may make the process of selecting one challenging. But before you go and choose one, there are certain fundamental questions you need to ask yourself first:

• Do I want to host extra artifacts in addition to the images of the container? Some container registries are compatible with additional file formats, such as those used by Java, Node.js, and even Python packages. On the other hand, there are those that only support photos inside containers.
• Do I need heightened levels of security? When you submit an image to the registry, only a few select container registries will do a vulnerability check for you. This is a function that is not widely available.
• Should I use an on-premises container registry or one that is hosted?

If you change your mind after deciding to move from one container to another, the process is not too difficult.

The Advantages of Container Registries

Utilizing container registries is associated with a variety of positive outcomes. Container registries may assist in enhancing the effectiveness and quality of software development projects in a variety of ways, including the management and monitoring of dependencies and the automation of processes.

• Manage/Track Dependencies

One of the most important benefits of using a container registry is being able to handle and keep track of dependencies.

Keeping track of all of a system’s dependencies manually may be a very challenging and time-consuming task. This procedure may be made more automated with the aid of a container registry, which can automatically manage dependencies and provide an interface that is simple to use for managing them.

• Reproducible Builds

Having the ability to make repeatable builds is another advantage of using a container registry. When working on development projects, it is sometimes required to make builds that are similar to those created in the past to guarantee compatibility and prevent mistakes. When there are a large number of distinct dependencies at play, this might prove to be a difficult task.

On the other hand, developers can construct builds that are identical to ones done in the past if they use a container registry. If there are any problems with compatibility or faults, it will not be difficult to replicate a build using this method.

• Increased Productiveness

Last but not least, the use of a container registry may assist in making software development projects more productive. When it comes to putting out a new edition of the program, there are a great many distinct responsibilities that need to be fulfilled first.

For instance, a software developer may be required to deploy the program, perform tests, compile code, package dependencies, and so on. If these tasks are done automatically, developers may have to spend a lot less time and effort on them.

The provision of a straightforward user interface for the administration of containers is one of how a container registry may contribute to the automation of these processes. The amount of time and effort that developers need to put in may be reduced significantly as a result of this.

Conclusion

With the help of the container registry, you can manage images during their entire lifespan. It offers safe management of images, consistent development of image builds throughout all parts of the world and straightforward administration of image permissions. This service provides image management in many regions and makes it easier to create and maintain the image registry. Additionally, it streamlines the process.

Container registries, when used in conjunction with other cloud services such as container services, offer a solution that is optimized for employing Docker in the cloud.

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The data center industry as a whole is moving towards new models based on sustainability, covering the design and construction of facilities, the characteristics of IT equipment, cooling systems and the way loads are managed. Of work all this to optimize resources to the maximum, minimize energy consumption, and use other resources such as water.

experts explain that, in addition, customers themselves increasingly demand infrastructure providers and data centers that meet specific sustainability requirements, which allows them to meet more ambitious environmental objectives. In a recent report, Moises Levy, PhD, Senior Principal Analyst, Data Center Physical Infrastructure, highlights how heat management is becoming one of the top issues in the drive to improve the efficiency and sustainability of data center systems. Data centers.

He explains, “While the use of air-cooled equipment dominates data centers today, liquid cooling solutions are gaining interest because they improve the power-to-cooling ratio, address new workload needs, and help achieve sustainability goals”. And he points out that his research predicts that the liquid cooling market will exceed $1 billion by 2025.

Levy anticipates that the data center thermal management market, including the liquid cooling market, could reach a value of $7.7 billion by that year, saying that “the adoption of hybrid solutions involving liquid and air cooling will continue to grow.” increasing globally in data centers, driven by consumption concerns and sustainability goals.”

This industry shift will be driven by regulatory changes in key markets and the development of technologies that enable better monitoring and management of cooling and overall operations. For many industry experts, liquid cooling will play a key role soon in data centers. But also, DCIM software, artificial intelligence and other technologies will significantly help increase efficiency and reduce the environmental impact of data center operations.

Also Read: Microsoft Announces News To Enhance The Integration Of Equipment In Hybrid Scenarios

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Google Drive

We can’t talk about online storage without mentioning Google Drive. It’s the most well-known online cloud storage service in the world right now. It is effortless because all you need is a Gmail, Youtube or Google account to access its own Drive, a free Cloud limited to 15 GB. Your password secures ample space, and you are the only one with access except for the files you decide to share with third parties. The most generous offer for free online storage is because many do not even reach 10 GB.

Dropbox

Well-known storage service also because it has had its day, Dropbox is more interesting for the geeks among us than for amateurs. At the interface level, it is more complicated, so people less comfortable with computers do not venture further. Then, once installed, it is very intrusive and can be found everywhere, especially in notifications. In addition, at a Drop box, you will only have 2 GB at your disposal, although the average transfer speed is acceptable by going to 2 minutes and 19 seconds for a test file of 1.2 GB (which is a minute 32 seconds at Google Drive).

pCloud

It is one of the latest entrants to the Cloud market but has earned its place among the best. Its strength lies in speed and efficiency. When registering, all you have to do is provide an email address and a password, and that’s it. Storage space of 2 GB is offered upon opening and what is fascinating with pCloud is that the interface is straightforward to master and offers a rather fun reward system. After registration, there are several steps to do, but unlike the Microsoft one, they are not dull. Each step, such as validating the email or activating automatic synchronization, allows you to acquire additional GB of storage for free.

Sync

Sync is one of the best online storage, and it is the most prolific for those who want their data in the Cloud to be private without having to pay a considerable sum. Upon registration, you will have 5 GB of free storage, but the security is well above the rest. This is explained by the fact that the services and data are hosted in Canada, so privacy is more respected compared to the United States.

iCloud

iCloud is simply Apple’s Cloud, an online storage service launched in 2011. What differentiates it from other Clouds is that iCloud backs up without any actual intervention on your part. The main interest was at the beginning to allow you to change the device but keep all the information, photos, videos and folders in your old device. The free offer is 5 GB and can be extended very far in the paid version. This is the best cloud service if you have an Apple device.

Icedrive

Icedrive is also very recent on the online storage market, but it has convinced users with the excellent security it offers concerning confidentiality at no extra cost. Now it ranks among the top and emerges as one of the best online storage services. The free offer goes up to 10 GB but lacks functionality, especially concerning data sharing, which is a bit of its weakness. It remains the perfect online storage for what one wants to save.

One Drive

A product of Microsoft, Onedrive is not the solution if you don’t have a lot of time on your hands. This is a fact that doesn’t surprise you that much if you’ve been in the IT world lately. At Microsoft, we are used to many steps to reach a point, and the registration is very slow and requires a lot of rectification. Once the account has been validated, you will have 5 GB at your disposal for free with a transfer speed of 3 minutes and 19 seconds for the 1.2 GB file. This is far from the best we have encountered so far.

MEGA

The most striking thing that is obvious only at registration is that MEGA is very generous with the free offer. It goes up to 50 GB of storage space, three times more than what Google offers. However, it is limited in bandwidth, and this does not bother standard users, who will be satisfied with what will be offered. In addition, it attributes good security and many possibilities in its interface.

IDrive

IDrive is another online storage provider that is affordable in the paid version. It offers 5 GB of free storage by signing up and a good quality backup service. In addition, there is no limit on the number of devices, and for mobile devices, it is compatible with both Android and iOS. So you can switch from one device to another and have your data in view at all times. The most important thing is that iDrive fulfills its security role well, and it is possible to set up private encryption.

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With the arrival of quantum computing, new needs arise that classical computing technologies cannot satisfy. One of the fundamental fields is data storage for quantum environments, and the industry is working on new solutions tailored to its particular requirements. But at the same time, a rapprochement of quantum computing and cloud services is taking place, and there is a need for technologies that can support quantum storage on cloud platforms.

With this in mind, a team of researchers from the Department of Engineering and Computer Science at the Defense Advanced Technology Institute in India has proposed the creation of Quantum Memory Cloud Data Storage (QMCDS). This idea is based on transferring the benefits of cloud storage to the field of quantum computing, mainly low cost, scalability, stability, and the ability to offer services on demand.

There are already services that provide quantum computing through the cloud. Still, they use cloud platforms as a bridge to access quantum capabilities, and there is no actual quantum infrastructure in the cloud. With QMCDS, these engineers propose to create specific quantum storage platforms for the cloud, providing capabilities at the height of this new computing paradigm.

The objective is to combine the advantages of both environments to solve the new challenges that accompany quantum technology, such as the need for more performance and data availability to perform quantum calculations. And also that of guaranteeing the security and confidentiality of the information on these platforms through quantum cryptography. This work constitutes a starting point in developing a memory based on qubits, focused on a future in which it is clear to many that cloud providers will have their quantum computers to offer this type of service to their clients.

Also Read: There Differences Between An ERP Cloud And An ERP SAAS

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In both cases, the industry is striving to offer higher capacity and performance in its products, lower energy consumption, and develop concrete solutions for specific use cases. In the last year, unit shipments of HDD hard drives have decreased, but the total capacity shipped has increased considerably, thanks to the arrival of dreams with more density. At the same time, SSDs have expanded thanks to increased sales of laptops and devices and have been gaining positions in the enterprise storage segments that prioritize performance.

The storage market will continue to evolve in 2022, driven by growing demand for capacity and other factors that stimulate the technological development of devices and sales to consumers, businesses, and data centers. In a recent report published by the firm Toshiba, experts collected a series of trends that will shape the future of the storage market next year.

One of the strongest statements they make, which corresponds to the opinion of many other industry experts, is that the value of HDD hard drives will not decrease in 2022, as they are the most popular medium for mass storage in the world. Data centers and in many professional applications. The idea that was propagated years ago that SSDs would replace them in the short term has proven to be uncertain, as solid-state storage is still far from providing the capacity and price-density ratio of HDDs, and this does not change in the short or medium term.

HDDs Keep Increasing Their Capacity

HDD technology is evolving to maintain this advantage over HDDs, focusing on the most important values ​​that this technology brings, such as capacity, and providing new capabilities that are becoming essential in the digital age, such as security. Integrated.

This progress is based on the great work that engineers have done in recent years, developing new recording technologies and magnetic media based on materials that allow a higher recording density. The traditional limit of 10 terabytes that existed a few years ago has already been long exceeded. Thanks to new head technologies and new magnetic materials, manufacturers have already reached 14 Tb and up to 16 Tb in form factors. Like the 3.5 ”. According to this document, the industry considers this the limit of traditional HDD technology, such as PMR or CMR.

To achieve that the reading and writing heads can record and read data in more minor points an additional energy input is required, which has led to the development of Heat Assisted Magnetic Recording (HAMR) or Microwave (MAMR) technologies. . Two examples of these products are in the denser drives from the provider Western Digital, which HAMR markets, and from Toshiba, which this year has introduced its first NAME-based HDDs. This has made it possible to reach capacities of 18 Tb and higher, and the technology still has a lot of room for development for the future, with forecasts of getting 20 Tb in the short term.

Staggered Recording To Increase Capacity

Thanks to assisted magnetic recording technologies, traditional HDD capacity limitations are being overcome, but this is not the only way to achieve it. Parallel to these advances, the industry has developed new ways to arrange data tracks on hard drives, such as Staggered or Superimposed Magnetic Recording, SMR (Shingled Magnetic Recording). The channels are partially overlapped to achieve a higher area density.

In this technology, the recorded data can be read. Still, when it is rewritten, it must be read and rewritten in these two overlapping layers, something that causes performance degradation. To solve this, engineers have developed buffering and caching technologies, which have already overcome industry reluctance and enabled the first commercial SMR units to be manufactured. The result is driven with up to twice the capacity, suitable for many important use cases in the market, which augurs an excellent future for this technology, especially in combination with other current advances.

HDD And SSD Storage Trends For 2022

Looking ahead to next year, experts anticipate a series of trends that will continue to drive the storage market. One of the most important is the massive implementation of online connected storage in data centers. Meanwhile, offline storage will continue to be dominated by tape technologies, which, thanks to the latest advancements, offer compelling capacity and performance improvements for long-term, cold data archiving. For its part, SSD technology will continue to diversify, both to provide high-performance enterprise storage solutions and to accelerate HDD storage cache.

There is a transition to SSD drives in the field of external USB drives, although cost differences will limit this technology shift to applications that require higher performance. Although in the secondary storage space for personal computers, consoles, and other devices, external SSDs are generating more interest than internal ones since the new internal small form factor formats are much more expensive, and customers opt for external hard drives to expand capacity.

And in the case of computers, the central units have gone from increasing their SSD capacity to 1 Tb to reducing it to 500 Gb to offer more content prices, leaving the user the option of expanding it with external drives. And this will encourage the sale of USB drives between 2 and 4 Tb, mainly HDD. In the case of video game consoles, the industry has switched from HDDs to SSDs, but with a noticeable reduction in capacity.

The pressure on the price of these platforms has forced manufacturers to make this decision. Still, users find that the new generations of consoles suffer from an apparent lack of space, and internal expansion solutions are costly. This will be another factor that will drive the sale of external hard drives for mass consumption, and most users will opt for higher capacity HDDs since external SSDs have less space and are much more expensive.

Other categories that will continue to see an increase in sales are hard drives specifically designed for video surveillance systems and NAS storage, thanks to increased capacity requirements in these use cases as manufacturers in the HDD industry have launched specific solutions for these. environments. The SSD segment has a growing trend, although the market will move mainly in the specialized HDD segment.

In conclusion, industry experts say that HDDs and SSDs will continue to coexist, as each technology knows how to exploit its advantages well. HDDs will be supported by the continued demand for connected storage in data centers and enterprise platforms. At the same time, SSDs will consolidate their position in the primary repository of computers and servers and smartphones and the rest of the emerging categories of connected devices.

Also Read: Immutable Data Storage To Protect Against Ransomware

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According to experts, the market value will grow at a compound year-on-year rate higher than expected before the health crisis, increasing by 19.2% annually until 2026. By that time, it is expected to reach $ 124 billion. According to these researchers, the most incredible growth will occur in essential storage services, which will increase their revenues at a CAGR of 21.7% in these years, reaching about 106.7 billion in 2026. For its part, the advanced services market will also exceed previous expectations, growing at a CAGR of 13.8% in these years.

The report highlights the size of the US market this year, which will reach a value of 13.8 billion dollars, and the regional market that will grow the fastest in this period will be that of China, which will increase in value at a CAGR of 24.6 % to about 28.1 billion in 2026. Other countries that will overgrow these years are Canada, with a CAGR of 17.8%, Germany (16.5%), and Japan (14.7%).

This research includes figures and forecasts for the leading suppliers in the market, and they represent an improvement over previous industry forecasts. For experts, the pandemic has had a notable unforeseen effect on the cloud adoption process among public and private organizations, and this momentum will continue in the future. Although your forecasts will likely change in these seven years, there is a good chance that the market value will increase even more in this time, accompanying the growth of the data.

Also Read: Which Cloud Model is Right for Your Business Apps?

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Cloud Management

Cloud Management is working without having software installed on the computer, using and paying only for the services needed on the Internet and only when required.

Advantages Of Working In The Cloud

• And it is that working in the “cloud” has many advantages. Among them, that of being able to adapt the services and solutions to the company’s needs or the self-employed person who hires them.
• Another of its many advantages is mobility since it allows you to work with your services and information from anywhere with an Internet connection, through your mobile, tablet, etc.
• But what if I run out of Internet access? It is not a problem since it can be accessed from any other Wi-Fi connection point through the mobile or using a USB with a 4G connection.
• The lack of security, or even the fact that it can become obsolete, is not a problem either because, as it is a scalable technology, it can be adapted to the needs of each moment and receives constant updates.
• In addition, it is a secure, encrypted environment in which backups are made automatically.
• Working in the cloud also allows, and is not a minor fact, a significant cost reduction of up to 20%.
• The ERP software and online billing, for example, have many advantages for both large corporations and small autonomous. For instance, in the latter case, it can help them solve tedious day-to-day tasks such as managing their invoices and paying taxes. Everything that is paperwork.
• Likewise, and for whom his many occupations do not allow him to be aware of everything related to his business, this way of working gives him access to all the tax news, subsidies for the digitization of SMEs, or what needs to be done to access to the European Recovery Funds and how to apply for them.

Increase The Productivity Of Your Company

This way of working will allow entrepreneurs and freelancers to focus exclusively on growing their business and not spending more time than necessary on these tasks. When we think about starting a business, the first thing we assess is whether we will produce enough and at the right speed to generate income. This makes any system that allows us to increase productivity and create more of what we sell with less effort, less cost, and less time enormously attractive.

Ultimately, a company’s productivity is one of the main factors, if not the most important, in the success of a business. Therefore, for any entrepreneur who needs to focus on his company’s growth, being able to derive many of the essential tasks, but bureaucratically speaking, certainly cumbersome, is imperative.

Having a complete and straightforward cloud software for our company that you can access online and that allows you to manage it is a great time saver. You will not need to dedicate hours and hours of work to sort papers or file them. It is a way of working that will allow us to focus on what is essential: obtaining the best possible performance with the minimum of administrative bureaucracy.

Also Read: 3 Benefits Of Using Unikernels And Why It Will Improve Cloud Computing

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Data must be safe in the cloud, which is why security experts are developing new ways to improve protection, which are generally based on encryption schemes specifically designed for these environments. Because conventional strategies reduce performance in accessing information, cloud customers demand more agility without less protection for their data, especially in distributed cloud architectures.

Seeking a new approach to improve the balance between protection and performance in a distributed cloud, a team of researchers from various academic institutions in India has developed an innovative encryption scheme. His idea is to employ a deoxyribonucleic acid (DNA) -based encryption key to provide an inviolable security framework. Thus, they claim to guarantee that data is protected in distributed cloud environments while providing great performance.

In their work published in the journal Frontiers of Computer Science, the scientists explain that in recent years the need for a cloud environment with the ability to detect illegal behavior has increased greatly as the need for a cloud environment has grown. Data storage capacity and the need for greater security. To address this, they present this novel approach, which provides an encryption technique “inspired by the biological characteristics of DNA and the mechanism of protein synthesis.”

They claim that their model also offers the added benefit of deciding on selecting the most suitable storage servers within the existing infrastructure, allowing you to optimize resources and have greater control over security. To do this, they have used a technique that allows establishing a preference for similarity with the ideal solution multicriteria decision-making model (MCDM) (TOPSIS).

Thanks to the possibility of choosing the physical location of the data, the scientists ensure that the execution time can be reduced and a higher level of security can be maintained than before. Likewise, they have investigated other possibilities that this approach will offer for the different cloud environments, which will allow improving security, taking into account some standard criteria, such as the avalanche effect, the correlation coefficient, the entropy of the information, the probability linear or differential probability, among others. Their tests indicate that the average change in the ciphertext is 51.85%, and a more exhaustive analysis of security, sensitivity, and functionality reveals that this scheme guarantees high security with very robust encryption.

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But these benefits do not come without concerns. Despite significant vendor investments in cloud technologies and the fact that cloud storage has been around for some time now, SMBs continue to believe that keeping their data in the cloud is dangerous. The concerns that existed ten years ago are still present today.

I Don’t Trust Third Parties With My Sensitive Data

Cloud platforms have revolutionized the way companies work because they facilitate the sharing of data by different teams. However, unauthorized access to data remains a natural and pervasive concern. The cloud has become practically a mandatory part for businesses, and those who do not take advantage of its profits are ultimately shooting themselves in the foot in terms of productivity.

A study by IS Decisions found that SMBs found cloud storage to be less secure than on-premises storage. This is the reason why a large number of companies are turning to the hybrid approach. Unfortunately, this approach can cause IT, teams, a big headache when it comes to data security for on-premises and cloud storage.

It’s More Difficult For My Company To Comply With The Regulations

When it comes to regulatory compliance, storage in the cloud makes the process much more difficult. Despite cloud providers’ efforts to comply with major regulations, the difficulties remain because it is not excluded that the data stored in the cloud will be intercepted or modified by users not authorized to do so.

This is why SMEs ask themselves several questions such as: who manages my data? Who can see them? Are the people managing the infrastructure for us? Is it internal and external people? Is our data in a public cloud separated from data belonging to other organizations?

I Can’t Stop The Data Theft From Outgoing Employees

Previously, when companies stored their data on on-premises file servers, the data was roughly protected against unauthorized use since native security allows only specific users’ data access. Also, there is a natural border that needs to be physically in the office to access files.

Nowadays, with cloud storage, the need to be physically in the office is eliminated as employees can access resources using any device and from anywhere in the world. This makes it very easy for employees leaving the company to steal data before they leave. What is even more concerning is that a study shows that even when employees have officially retired, a third of them still have access to the data after they leave.

What Advice For SMEs?

As we said earlier, a large number of businesses are turning to a hybrid environment. We must therefore succeed in protecting data both on-premises and in the cloud. The most effective way to do this is to invest in technology that will allow you to proactively track, audit and report on all data access, whether it’s on-premises or in the cloud.

All you need is a solution that gives you a consistent view of your files and folders’ security across all of your storage servers (on-premises or in the cloud) and that alerts you in real-time when suspicious access is detected. This way, you are the first to know if an unauthorized person tries to access your files.

Also Read: Importance of Cloud Computing For The Digitization Of Your Company

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