The VoIP phone system allows businesses to run their operations smoothly. In this article, we are going to discuss whether all businesses should use VoIP phone service?

We have discussed the top reasons why businesses should adopt this technology. But first, let’s understand what a VoIP phone system actually does.

What Is a VoIP Phone System?

As the name gives it away, a Voice over Internet Protocol (VoIP) phone system utilizes the internet. Such phones use IP technology for communication and need a broadband connection to work smoothly.

The best part is that you can connect with your teams through phone, smartphone, or desktop. You can easily set up the VoIP phone system in your office or home. A good VoIP phone service can help you install and customize your plan.

Reasons Why Businesses Should Use VoIP Phone System

There are a number of reasons why you should prefer a VoIP phone system over a landline. We have listed some of the major benefits VoIP technology can offer your business.

Conference Calls

When you have a VoIP phone system, you can get in touch with the whole team. You can contact managers and can even add the whole team to get reports. Since you’ll be connected with the whole team, you can easily streamline your business.

Global Access

A VoIP phone system uses an internet connection which makes it a cloud-based technology. This enables a business to connect with its remote workers instantly.

Organizations can manage and monitor teams working in other countries. Managers can take reports and hold meetings promptly depending on the nature of the business and tasks.

Data Security

VoIP is cloud-based which means additional backup of business data. Your crucial business information will have multiple layers of security as long as your internal infrastructure is secure.

This means only authorized employees will have access to sensitive data files. Moreover, they can access the necessary data whenever and wherever they need it.

Multiple Device Access

The VoIP phone system allows you to communicate with the team using any device. This is another key reason why you should use this technology. Anyone with a phone, tablet, or desktop can make and receive calls.

This is why small businesses should use the VoIP phone service. Your team will always be one call away and available when you need them.

Feature-Packed Service

The features that the VoIP phone system has to offer are mind-boggling. Unlike the landline, you can do call routing, call screening and transfer, utilize online fax, and instant messaging.

That’s not all, there are plenty of VoIP features for business users. Of course, all these features improve the work process for both employees and managers.

Scalability Options

When you have a VoIP phone system, it’s easy to add new lines. You can easily expand the service and include newly hired employees in your business network. You can add a separate system for a remote team or upgrade the plan to add new members.

What’s more intriguing is that VoIP systems are easy to move from one location to another. This is convenient for small businesses that often have to relocate. You can easily uninstall and then set up the VoIP phone system in a new location.

Takeaway Words

We hope you are now aware of the benefits of a VoIP phone system for businesses. The technology has plenty of features to offer that streamline the business and improve its productivity. All you need is a customized plan from a good VoIP phone service provider.

Also Read: VoIP – How & Why To Install This Technology In A Company

The post 6 Reasons Why Your Business Should Use VoIP Phone System appeared first on Web Updates Daily.

Counting on a self-management panel in our virtual switchboard and an effective VoIP system, we will monitor all calls and customize the options that interest us the most. In addition to saving costs when it comes to implementation and the possibility of integration with numerous third-party applications.

Main Functionalities Of A Good Self-management Panel For Virtual Switchboards

When choosing software for our cloud PBX, it is important to consider a series of criteria. One of the most important is choosing a powerful and versatile self-management panel. The main functionalities that it should include are the following:

• Change of Schedules: It is very common that for various reasons such as; holidays, reduced hours, business changes or other cases we need to change the customer service hours of our virtual switchboard. These changes can be carried out through the self-management panel.
• Monitoring The Work Of The Agents: From the management panel, we can take real-time control of the work of each of the agents, and monitor conversation times, spaces between calls, or efficiency in data collection.
• Manage Call Queues: Calls from a specific agent can be paused, or those ringing in one position can be captured and sent to another. In the same way, we can activate and deactivate the diversions or configure them so that when a certain time rings, the user receives a message or skips the voice mailbox.
• ACD For Call Distribution: Through the ACD (Automatic Call Distributor), we can select which agent or group of them receives each type of call. Thanks to the control panel, we can define the rules that allow this distribution.
• Configuration Of The Recording System: When recording calls, it will be possible to choose whether to do it continuously or permanently, by service or by position and finally on demand. With this service, we will have the option to record, store and later search for incoming and outgoing calls.
• Access A Conference Room: If you need to make a conference with several PBX extensions, you can assign them a code that authorizes their participation. It is also possible to configure it so that all extensions are involved. And if you need to connect with people outside the company, you also can grant them precise access.
• Control Of The Type Of Dialing: In a cloud switchboard, you can control the type of dialing, which is interesting when many outgoing calls are made, especially in Call Centers. Thus, you can choose between automatic, predictive, progressive, or manual dialing. The choice of the same will be influenced mainly by the volume of calls.
• Configure the voicemail: We can not only decide when the voicemail will jump but also access messages, listen to them, save them, delete them and archive them or search among those that we have previously kept.

In addition, it is convenient that the software that we choose for our company has a self-management panel of the PBX in the cloud and has a simple interface, which is intuitive and efficient.

Also Read: 5 benefits of a virtual phone system for any entrepreneur in ANY field!

Advantages When Using A Good Self-management Panel In The Virtual Switchboard

In addition to enjoying all the functionalities that we have detailed, the self-management panel in the virtual switchboard offers companies two main advantages. We explain them below:

• Consultation Of Call Statistics: Analyze the results and behavior of calls utilizing metrics, which allow us to know the work that is being done and, more importantly, its effectiveness so that it can be modified when required by the model of business.
• Access From Any Device: The control panel can be available from any device connected to the internet. Thus, we can control our switchboard in the cloud from where we are at all times.

The post Self Management Panel Of The Mas IP Virtual Control Unit appeared first on Web Updates Daily.

Multiplexed VPNs: In large organizations, virtual private networks (VPNs) are generally complex and multiple. This sometimes follows mergers or acquisitions of companies, which continue to operate as separate entities. In other cases, some departments, which have sensitive activities, require separation. For example, for security and privacy reasons, it is sometimes safer, or even mandatory, to isolate network traffic from certain services. SD-WAN thus allows organizations to segment their applications as well as Virtual Routing and Transfer (VRF), without purchasing new devices. VPN links can therefore be multiplexed into a single overlay, which allows large companies to segment and isolate their traffic, by implementing the appropriate rules for each.

Microsegmentation: Improves network security by restricting the potential lateral movements of hackers in the event of a breach. Microsegmentation has therefore been widely deployed by enterprises in recent years as it gives them sophisticated control over east-west traffic and helps protect the use of applications in the cloud or data centers. SD-WAN platforms improve this process by automating central rules, for example, to isolate the sections affected by vulnerability from the rest of the network.

Local Breakouts: Appliances allow users in remote offices to connect directly and securely to cloud applications; while eliminating the inefficiency induced by traffic destined for the edge of the network and necessarily redirected to data centers traditionally. Given the growing importance of on-demand software or infrastructure (SaaS and IaaS), efficient and reliable access to the cloud is required for many businesses. By simplifying the way traffic is directed to certain areas of the network, SD-WAN enables faster and easier local escape.

Flexible Bandwidth Distribution: Even today, many organizations continue to manually configure the bandwidth allocation for each application. This practice is time-consuming and has no added value for IT teams; it benefits from energy and resources that could be more useful elsewhere. SD-WAN offers flexible bandwidth allocation – by classifying applications into groups and then applying an appropriate level of service for each – which avoids individual manual configuration. This speeds up the process, prevents human error, and consequently minimizes the risk of poor performance, during an audio conference call for example.

Encryption Key Rotation: Data protection has never been more of a concern than it is today, especially with GDPR and the upsurge in cyber attacks. It is now up to companies to take strong measures to secure information. Encryption keys must therefore change regularly – every 90 days – to reduce any compromise. However, standard virtual private network (VPN) encryption key rotations can be a complex and disruptive process that sometimes requires downtime. On the contrary, SD-WAN offers automatic and programmable rotation, without manual intervention or system shutdown.

Zero-Touch Provisioning: Too often, installing and commissioning network equipment is time-consuming; since it requires manual configuration, installation, and a testing phase, for each remote office accessing the network. For companies with tens, hundreds, or even thousands of sites, this implementation can prove particularly costly in terms of resources. However, SD-WAN offers hands-off provisioning, eliminating the need to manually configure every device in every office. On the condition of being connected to the internet, and SD-WAN terminal will be able to obtain the appropriate template for the network as well as the parameters to configure it.

Improved Data Analysis: Information analysis is critical for many reasons, including ensuring a reliable network and in determining network capacity. SD-WAN offers improved data analysis, and therefore more granular and precise visibility into overall network performance. This information and the visibility it provides enables organizations to distribute network resources more efficiently.

Service Chaining: It allows organizations to redirect their data traffic to one or more services; including intrusion detection, prevention devices, or even security tools hosted in the cloud. Thus, enterprises can declutter networks in their remote offices. Finally, they can automate the way specific types of traffic are handled and assemble connected network services into a single chain. While limiting human needs and the resources used, the chaining service simplifies maintenance and problem-solving.

The benefits of SD-WAN are numerous and significant for sustaining a company’s business over the long term. Thanks to its flexibility and reliability, it supports and facilitates the digitization of an organization so that it can sustain its activities and gain in productivity.

The post The Key Features Of The SD-WAN appeared first on Web Updates Daily.

These changes have superseded the old telephony in favor of a completely new concept in terms of communications.

Advantages Of VoIP Telephony

The reason why most companies, regardless of their size, location, business model, or type of product/service they offer, are currently switching to IP telephony.

The benefits it offers for business communications are such that more and more organizations are betting on IP technology. Besides, it presents a series of services and advantages that traditional telephony would be impossible.

These Are The Most Notable:

It Does Not Require Installation: It is one of the main reasons why this migration is destroying the obsolete systems of traditional telephony, giving way to the new generation of communications. Its installation is extremely fast and simple.

To start using VoIP, the company will only need its computer system and mobile lines, without any added infrastructure.

The Savings In The Telephone Bill Is Considerable: IP telephony offers a large number of services at a much more affordable price than the charge. Thus, for example, calls between company phones, whether fixed or mobile, will be free.

Likewise, international calls do not suppose an additional expense, and the price of their services include another series of very effective benefits for the company, such as the voicemail, call waiting or caller identification. Previously, all these benefits were charged as services added with traditional technology.

These benefits, together with the free cost of most calls, represent a significant saving on bills.

Mobility And Flexibility: thanks to the very nature of VoIP and its characteristics, we can use the company’s systems from any device that is connected to the Internet, regardless of where in the world we are located. This makes business mobility as easy as possible, fundamental in three key situations for business productivity. First, to promote teleworking and optimize employee mobility without increasing costs.

But also, mobility is a more than essential aspect in companies that have clients in various parts of the world, and, lastly, it is essential for organizations that have multiple locations.  

Integration: it is one of the greatest advantages of this technology. Its customization capacity allows integration not only with various management systems but also with other communication channels such as mobile lines. It is even possible to integrate VoIP systems with various devices, such as video door entry systems, for example. Thanks to the possibilities it offers, it is possible to use functions that were not feasible with the old technological platforms or that were out of reach for most companies (economically speaking).

The result of all these integrations is that organizations achieve an advanced unified communications infrastructure without excessive investment, as previously occurred.

Easy Configuration: the configuration of a VoIP system for the company is not complicated. Also, one of its main characteristics is scalability, so we can add or delete services, easily and quickly, as the needs of the company vary. This task does not entail high costs and is the best way to use only what our business needs, depending on the moment and your specific demands. In this way, we will not be overpaying for services that we do not use and we will not be falling short, without taking advantage of their true potential.

Advanced Services: on the other hand, as we have already mentioned, IP technology offers endless possibilities and practical applications in the business field that with traditional telephony, in many cases, would be technically impossible and difficult to assume economically in many others.

VoIP Applications For Business

The practical applications of IP telephony in the business world are innumerable. The flexibility of this technology allows us to offer a wide range of services in the communications sector that will provide the necessary tools to achieve a competitive and quality Customer Service department.

Thus, from the moment a company begins to use a combination of virtual IP + switchboard technology, it will have access to numerous tools. These are some of them:

• Payments Over The Phone Line
• Automatic Dialing
• Telephone Conferences, Three-way Calls, And Closed User Groups
• Virtual Fax
• Click To Call
• IVR or Interactive Voice Response
• Special Rate Telephones
• Call Recording

VoIP Provider Services

A good VoIP Telephony provider should offer the company comprehensive advice regarding communications. It is a key figure to take advantage of the full potential of this technology in a profitable way.

Thus, the work of these professionals begins when the company decides to change from traditional telephony to IP and continues until after this transition. During all phases, they will offer a Customer Service and a Technical service that will allow preventive maintenance. Also, of course, to take care of the configuration and customization of the systems, according to the needs of each organization.

The post VoIP – How & Why To Install This Technology In A Company appeared first on Web Updates Daily.

Why businesses opt for VoIP?

There are a lot of different reasons for which businesses worldwide have switched to VoIP, including easy installation, simple and affordable solution. Another great advantage of VoIP is that it’s suitable for companies of all sizes and types. Users can customize VoIP and scale based on business growth. VoIP technology doesn’t rely on physical infrastructure or cables, meaning users do not have to be tied down to a particular location.

Here are good reasons why you should choose VoIP:

• Improve Your Business Communications: If you have a VoIP system, you can benefit from being able to handle multiple calls, such as group and conference calls. It’s easier for your employees, business associates, and your management to collaborate to improve productivity and project outcomes.
• Improve Customer Service: Your employees can communicate with several clients using one contact number and different phones. With VoIP, your clients can quickly connect with your customer support.
• Cost-Efficient: VoIP telephone systems utilize Internet Protocol (IP) to make calls, which could be an Internet connection, telephone service provider connection, or a combination of both. Making and receiving calls via the internet makes domestic and long-distance calls more affordable.
• Versatile Features: Multi-tasking is a lot easier with a VoIP system in place in your business. You can forward voicemail and messages to other people quickly and easily. Conference calls, call routing, call forwarding, call recording, call tracking, personalized greetings, and self-help options are also some of the most-sought features of VoIP systems.
• Promotes Service Mobility: If you and your employees are always on the go, you need VoIP to relay calls in different phones but still using one contact number. It means that you don’t need several phone numbers for every branch or place you go. Are you ready to embrace VoIP?

Cloud-based phone system from Dial800 that can help you kickstart your new communication solution to make your business more profitable by boosting customer service and experience.

Ways VoIP can help you win over customers.

VoIP is a feature-rich technology that offers many benefits, but in this post, we are going to discuss how it can improve your marketing and help you win customers.

Go global without the cost

With VoIP phone services, you can choose any phone number regardless of your business location. This way, you can reach your different geographical markets and appeal to a specific customer base. A local area code can help your business become local; allowing you to expand without incurring cost over travelling or overseas workforce. This way, VoIP has brought a new meaning to the term local business. 

Connect customers and remote employees

Along with technology, the way we work has also changed. Now remote and home working and hot-desking have become common, and it needs practical collaborative tools. VoIP offers a lot of cost-effective VoIP plan for international calling. Also, video calls can be integrated with email and text. Increasing availability and minimizing cost are significant benefits for any business. With VoIP, you can connect with colleagues and clients regardless of your location. All you need is an internet connection to use VoIP phone services. 

Provide Seamless Unified Communications

Using VoIP phone technology as part of Unified Communication allows you to offer your customers different means for contact such as voice calling, email, instant messaging and more. This also leads to improved customer satisfaction since customers can contact you and share their queries whichever way suits them. Similarly, you can reach out audiences through different platforms. VoIP offers your business the capability to change with time and make most out of new opportunities.

Increase Customer Satisfaction

VoIP’s great features include auto-attendant and call queue, which can help you manage call volume effectively, in turn, improving customer satisfaction. No one likes being on hold, with VoIP you can manage all aspects of call handling. It provides a definite and permanent present just at a fraction of the cost. As the cloud-based Artificial Intelligence evolves, having a complete integrated VoIP phone solution will offer you with more efficient ways of ensuring customer satisfaction.

Increase Conversions with More Interaction

According to research, interaction with clients has a higher conversion rate for sales than email campaigns. It’s understandable since people prefer human interaction. It might be more cost-effective to send emails, but there is no guarantee of how many will read them. With inboxes bulging with spam mails, a more personalised approach can help you make better client connections.
VoIP services provide a low-cost method of calling clients around the world without needing any on-premise hardware or line installation. Plus, you can target specific markets with local phone numbers; it’s easier to see how VoIP is an essential tool in your marketing strategy. With VoIP, connecting on a personal level and creating good relations with potential and existing clients globally shouldn’t be as costly as it seems. You can apply a more personal touch while marketing products to increase sale conversions.

Measure Your Advertising Success

Another useful feature of VoIP is that you can measure the success of your advertising campaigns. By getting different phone numbers for various advertising campaigns, you can measure which campaign is most successful by tracking the number of phone calls to each number and how many calls lead to sales. When you take into account VoIP’s low cost with these benefits, the direct link between a VoIP Phone System and turnover is visible. 

7.Improve the Reliability of Your Phone Lines

Landlines have almost become obsolete because of Wi-Fi and mobile data availability. Nowadays, most households also rely on wireless communication. This trend will only increase with the mass availability of 5G. As long as you have steady internet, VoIP is more reliable than landline phone systems. With better reliability, you can offer better customer services.

VoIP: A Modern Marketer’s Dream

VoIP Phone technology has demonstrated its capability of adopting the changing landscape of business and technological world. As technology continues to advance, VoIP will also offer new ways for marketing. Businesses of all sizes are switching to VoIP Business since it’s a cost-efficient and modern communication solution. It is beneficial for all types of companies. 

Also Read: Steps for Keeping your Business Laptop Secure

The post The Voice over IP – Helping You Win Customers appeared first on Web Updates Daily.